Below FAQ are some common concerns of our clients before purchasing our products, if you have other questions, please just send it to INFO@Hana shop
1- Where can I get answers to my product questions?
For questions about our products we recommend you to contact our customer service department with any questions. See our Contact Us page for more information.
2- Do You Ship Internationally? how much is the shipping?
Yes we do ship everywhere and shipping is FREE .
3- How Long Will it take receive my order?
We begin processing your order immediately after it has been placed, however, we ask for 1-3 business days for us to prepare and ship your item. Items are shipped from one of our 3 warehouses located in USA, France and China Our worldwide free shipping generally takes around 10-20 business days from the shipment date. This time frame may vary depending on the country and package being delivered. To check the status of your order, contact us at INFO@Hana shop and we will be more than happy to update you on the progress of your order and estimated delivery date.
4- I have received only part if my shipment, where are the other items ?
We ship from different warehouses using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you’d like to know the status of your other items, please email us with your name and order number.
5- What about possible custom fees ?
All tax & duties will be covered by us. If you are charged any duty/tax fees for your order, please send us a copy of the invoice so we can settle the charges.
6- Will this item get to me before_________?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
7- How do I order?
If this is your first time purchasing something from us, you’ll want to place items in your shopping cart and proceed to checkout using our secure and easy-to-use guide.
Simply choose the item to purchase, click the associated “Add to Cart” button and proceed to “Checkout” from your shopping cart.
Once you’ve placed your first order, we’ll make it even easier to order in the future as we’ll have your previous billing and shipping information on file.
8- What currency are the prices do I see in the site?
All prices are in USD.
9- I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 10-20 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don’t have a tracking number after 7 business please email us at INFO@Hana shop .
10- I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
11- Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
12-I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at INFO@Hana shop. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
13-I have a question that wasn’t answered, can you please help?
Absolutely! We are here to help you make you satisfied! Please send us an email to INFO@Hana shop and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Unable to find satisfactory answers ?